Terms & Conditions

1. DEFINITIONS

1.1 “we”, “us”, “our”, or “The Company” means Harley Street Prestige Medical Ltd.
1.2 “Patient Information” means the written information supplied by us to you either in brochure, email, or letter form.
1.3 “Procedures” refers to the dermatological treatments or procedures to be carried out by a qualified Medical Practitioner.
1.4 “Medical Practitioner” means a medical practitioner qualified to carry out the Procedure and registered with an appropriate regulatory body (such as the General Medical Council). This could be a doctor or other healthcare professional.
1.5 “Patient” or “you” means any person who has entered into a contract for a dermatology treatment.
1.6 “Aftercare” means the post-treatment care and guidance provided to you by the Medical Practitioner, where you are entitled to contact the Medical Practitioner or clinic team for up to 2 months post-treatment regarding advice about your procedure.
1.7 “Cost” is the total price as detailed on the quotation provided.
1.8 “Initial Consultation” means the pre-treatment meeting between you and a representative of Harley Street Prestige Medical Ltd, which could be a Patient Coordinator or Medical Practitioner.
1.9 “Consultation with Medical Practitioner” is the meeting in which the Medical Practitioner assesses your suitability for the treatment and discusses potential outcomes and risks – this may take place after or during the Initial Consultation.
1.10 “Patient Coordinator” is a member of staff who is coordinating the treatment of a Patient.

2. OBLIGATIONS AND WARRANTIES

2.1 Medical Practitioners who are doctors are registered with the General Medical Council and are obliged to maintain full Private Practice Medical Indemnity Insurance with an appropriate insurer, such as the Medical Defence Union or the Medical Protection Society.
2.2 All Medical Practitioners are self-employed and make their own clinical decisions at all times. The Patient warrants that, having read and understood these Terms and Conditions, no cause of action in negligence will accrue against Harley Street Prestige Medical Ltd for any procedure carried out by the Medical Practitioner. The Patient further warrants that they fully understand the range of possible outcomes of the proposed treatment.

3. PATIENT’S OBLIGATIONS

3.1 The contract is conditional upon acceptance of the Patient by the Medical Practitioner, based on the information given by the Patient during the Initial Consultation and subsequent Consultation. The decision to carry out treatment will be at the discretion of the Medical Practitioner and Harley Street Prestige Medical Ltd.
3.2 Treatment will only be provided once payment has been agreed with the Patient Coordinator and a clear payment plan has been agreed by both the Patient and the Patient Coordinator.
3.3 The Patient acknowledges that the Patient Coordinator is not a doctor or Medical Practitioner. Any advice given by the Patient Coordinator is non-medical and general.
3.4 The Patient agrees to provide the Medical Practitioner and clinical staff with an honest, accurate, and complete health history. Withholding any medical information could impact safety and may result in cancellation with no refund.
3.5 The Patient agrees to inform Harley Street Prestige Medical Ltd of any changes in their health status after booking a procedure.

4. GENERAL OBLIGATIONS

4.1 Harley Street Prestige Medical Ltd reserves the right to alter the Patient’s appointment or procedure date, although such changes will be avoided where possible. No compensation for consequential loss will be payable.
4.2 By signing the terms and conditions section of our Health Questionnaire, the Patient agrees they have understood these Terms and had the opportunity to seek clarification.
4.3 You will be required to sign a Medical Consent Form before any procedure, provided by your Medical Practitioner. It is the Medical Practitioner’s responsibility to ensure this is completed.
4.4 We reserve the right to cancel or postpone your procedure in the interest of patient safety.
4.5 Our role is limited to arranging and coordinating services between you and the Medical Practitioner.
4.6 You should seek advice from your GP before proceeding with treatment.
4.7 Any procedure carries risks, which should be discussed with your Medical Practitioner during your consultation.
4.8 You warrant that the information you provide is complete and correct, and that you are fit to undergo treatment.

5. RESCHEDULING / CANCELLATIONS

  • Rescheduling: Less than 7 days’ notice – £500 rescheduling fee.
  • Cancellations:
    • More than 4 weeks before procedure – 25% of total amount paid retained.
    • 8–28 days before – 50% retained.
    • 7 days or less before – 100% retained.
  • Medical Cancellations: Unknown conditions – rescheduled if possible or 25% refund minus reasonable fees. Undisclosed pre-existing conditions – refunded in line with above policy.

6. CONFIDENTIALITY

6.1 All matters relating to your treatment are confidential.
6.2 You consent to disclosure of personal information to medical staff for treatment planning.
6.3 Photographs taken as part of treatment are protected under data protection law.
6.4 Under GDPR, you have rights concerning your personal data. Contact our Data Protection Officer at admin@harleystreet-prestigemedical.com for queries or deletion requests.

7. LIABILITY

7.1 Harley Street Prestige Medical Ltd’s personnel do not undertake responsibility for medical services provided by the Medical Practitioner.
7.2 Dissatisfaction with treatment results is a matter between you and the Medical Practitioner.
7.3 We are not liable for issues arising from third-party laboratories or Medical Practitioners handling your samples.
7.4 Interpretation of results is the responsibility of the contracted laboratory or Medical Practitioner.

8. COST AND INSURANCE

8.1 We do not participate in insurance networks or bill insurance providers.
8.2 All payments are the Patient’s responsibility and are due in full unless prior arrangements are made.
8.3 We make no guarantees of insurance reimbursement.
8.4 By receiving services, you agree to be financially responsible for all costs.
8.5 We operate as a non-participating provider for all insurance plans.

9. JURISDICTION

9.1 The laws of England and Wales apply, with exclusive jurisdiction of their courts.
9.2 Harley Street Prestige Medical Ltd reserves the right to amend these Terms at any time without notice.