Our Privacy Notice – How we use and share your information to help you

Making your health and social care record work for you

Harley Street Prestige Medical Ltd needs to keep a record of the care you receive to ensure that:

  • Professionals involved in your care have accurate and up-to-date information.
  • We have all the information necessary for assessing your needs and providing excellent care.
  • Your concerns can be properly investigated if you raise a complaint.
  • Accurate information about you is available if you:
    • Move to another area
    • Need to use another service
    • See a different healthcare professional.

Your record

We have a duty to:

  • Maintain full and accurate records of the care we provide to you.
  • Ensure that your records are confidential, secure and accurate.
  • Provide a copy at your request in an accessible format (e.g., in large type if you are partially sighted).

Your record may include:

  • Your name, address, and date of birth
  • Contacts we have had with you, such as appointments
  • Notes and reports on your health
  • Details of treatment and care, images and test results
  • Information on medicines, side effects and allergies
  • Relevant information from people who care for you and know you well, such as health professionals and relatives.

The staff who see you may also add notes on their professional opinion. If you wish, and it is practical, we will discuss and agree with you what we are going to enter on your record and show you what we have recorded.

Identifying you as an individual

We have many patients with similar names, so it is vitally important for all patients to be properly identified as individuals. We may ask you for several pieces of information, such as:

  • Full name
  • Date of birth
  • NHS number
  • National Insurance number
  • Passport (photo ID)
  • Driving licence (photo ID)
  • Permanent address

How Harley Street Prestige Medical Ltd uses your contact details

We take your privacy seriously. Please let us know how you want us to contact you.

Telephone:

  • If you provide a mobile phone number, we may call, leave a message, or text you, unless you tell us not to.
  • If you provide a landline, we may leave a message, unless you tell us not to.

Email:

  • If you provide your email address, we may use it to send confidential health information, unless you ask us not to.
  • Please note that although our systems are secure, email sent over the internet may be intercepted.

How your records are kept

Our guiding principle is that we hold your records in strict confidence.

Harley Street Prestige Medical Ltd is registered under the Data Protection Act 1998 and abides by the law, observing good practice in confidentiality and information security.

We also comply with Care Quality Commission (CQC) regulations, meaning we are subject to inspection and statutory guidelines for data use under the Health and Social Care Act 2008.

Sharing your health record

Your information may be shared with:

  • Healthcare professionals involved in your care
  • Other hospitals and private organisations involved in your care
  • Local authority departments
  • Voluntary organisations providing support
  • Administrative support staff

We will not share your details with other organisations except under the conditions described in this Privacy Notice.

Special situations

We may be required by law to share information, for example to report certain infectious diseases or comply with a court order.

External Regulation

The CQC may access your personal information without your permission when carrying out inspections.

Sharing your records outside the EU

If your permanent address is outside the EU or your treatment continues outside the EU, we may share details with relevant healthcare providers overseas, with strict safeguards.

How to stop your information from being shared

If you do not want us to share your information with your GP or other providers, please inform the team caring for you. However, this may affect the care you receive.

Your legal rights

Harley Street Prestige Medical Ltd is the Data Controller for the data it holds. You have rights under the Data Protection Act 1998, Human Rights Act 1998, and Common Law Duty of Confidentiality.

You have the right to:

  • Know what information we hold about you
  • Access your records
  • Request corrections to inaccurate information

Requests should be sent to our Data Protection Officer (see contact details below).

Contact Details

For any privacy-related queries or opt-out requests, please email:
admin@harleystreet-prestigemedical.com

Information Commissioner’s Office (ICO)
Wycliffe House
Cheshire SK9 5AF
Helpline: 08456 30 60 60
Website: www.ico.gov.uk